Terms of service
Website Terms + Conditions
Welcome to our website. If you continue to browse and use this website you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Vesta’s relationship with you in relation to this website.
The term "Vesta" or "us" or "we" refers to the owner of the website whose registered office is in California. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Vesta has liability to you under the Civil Code of California which cannot be excluded or limited in any way. Subject to those rights, the liability of Vesta (whether in contract, tort or otherwise and whether directly or indirectly) will be limited to the total price of your order. Vesta gives no warranty or guarantee concerning the fitness for a particular purpose, tolerance to any conditions or similarity to sample. You are responsible for using all necessary skill and care in the handling, storage and preparation of goods delivered to you.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give to a claim for damages and/or be a criminal offense.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Vesta’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of California and United States of America.
All rights reserved. No part of this site may be reproduced or transmitted in any form or by any means electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without prior permission from Vesta in writing.
General Terms + Conditions
CONTACT US
Our Customer Service Centre is open from 10:00am to 6:00pm weekdays (excluding public holidays). If you have any comments or queries, our friendly team will be more than happy to help.
We can be reached by the following:
Phone: 951-375-6397
Email: ourvesta.co@gmail.com
Online at www.ourvesta.com/contactus
IMPORTANT DATES
All Vesta Catalogues have a Final Payment Date, (this date is also the Final Order or Change Order Date), as set out throughout our Catalogues, on our website and our Order Forms.
Vesta Company LLC. (from here on in referred to as “Vesta”, or “Our Vesta”)
TERMS AND CONDITIONS
- PRODUCTS, SUBSTITUTIONS AND PRICING
While we make every effort to supply you with your chosen products, sometimes stock and suppliers may change.
1.1 Substitutions of goods – Hampers – Vesta has the right to make substitutions of any goods for similar products of equal or greater value. If Vesta substitutes more than 20% of the value of goods in the hamper in this way, Vesta will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation Policy (section 3) will not apply.
1.2 Substitutions of goods – Merchandise – Where a product you have ordered has been discontinued or is no longer available to purchase from our suppliers, Vesta has the right to make substitutions with a similar product(s) of equal or greater value. If this were to happen, Vesta will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made.
Our Cancellation Policy (section 3) will not apply. Where Vesta is unable to supply the original product or an agreed upon substitution, Vesta may cancel the Agreement and provide you with a full refund of the payments you have already made. Our Cancellation Policy (section 3) will not apply.
1.3 Pricing - All weekly pricing is rounded up to the nearest 5 cents, excluding Gift Cards. However, you will only ever pay the total of your order. All prices are inclusive of GST, tax and /or duty where applicable.
1.4 Changes in GST, Duty or Fuel – Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, Vesta reserves the right to adjust package contents accordingly to cover the costs of the increase. We will cap any decrease in your package contents to 20% of the total package value. If this were to happen Vesta will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation policy (section 3) will not apply.
2. PAYMENTS
Your order requires you to make regular weekly, fortnightly or monthly payments (chosen by you).
2.1 How can I pay for my order? By Direct Debit, Automatic Payment or Credit Card.
2.2 What is a Direct Debit Request? A Direct Debit Request authorises a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue or on our website, or over the phone, you are authorizing Vesta to debit your payments from your chosen account (Direct Debit Request). At 4pm on the day you have chosen (usually your pay day), our bank debits your account electronically.
2.3 Can I stop a Direct Debit payment? Yes, if you call us by midday the working day before your payment is due, we can stop a payment (Note this means before midday Friday for a Monday payment).
2.4 What happens if I can’t keep up my payments? We understand that circumstances change and if you are not able to keep paying, please Contact Us to discuss your options. See also the Cancellation Policy (section 3).
2.5 Are payments subject to a surcharge? Credit Cards payments, Direct Debit and Automatic Payment, payment types are not subject to any surcharges.
2.6 Payments on Public Holidays? Your Direct Debit payment will come out the working day prior to the public holiday. Please note we observe all National & State public holidays. If you wish to skip a payment that would land on a public holiday, you will need to let us know before midday on the working day prior. Example: where a public holiday falls on a Monday, your payments will be taken out on the Friday prior, and if you needed to skip that payment, you would let us know by midday Thursday prior.
2.7 Skipped or Missed Payments
a. If you skip or miss payments, your future payments will increase slightly, as the amount of your missed payment(s) is spread over your future payments, so that your order is fully paid by Final Payment Date. We will give you notice of the recalculated future payment amount, as soon as possible before your next payment date.
b. We reserve the right to reduce your order in proportion to your missed payments (this may result in items being removed from your order) or to cancel your order should your payments fall too far behind. If this is necessary, our Cancellation Policy. (section 3) will apply. See Contacting You (section 6).
2.8 Will I be charged if a payment dishonors? Your bank, Credit Union or Building Society may charge you a fee. Vesta may charge up to $25 to cover the costs incurred in the result of dishonored payment.
3. CANCELLATION POLICY
3.1 Order Cancellation – You may cancel your order at any time prior to the delivery of your goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee.
3.2 After the Cooling Off Period, a cancellation fee of up to 20% of the amount paid may apply (up to a maximum of $250).
4. REFUND POLICY
4.1 For security reasons, refunds can only be applied to the account from which the funds were received. If your account has changed, you may be required to provide proof of your accounts or be subject to additional security questions. Therefore:
a. Direct Debits payments can only be refunded directly to the bank account originally charged
b. Credit Cards payments can only be refunded to the credit card originally charged
c. Automatic payments can only be refunded by direct credit to your verified bank account.
5. CONTACTING YOU
5.1 Contact Details – We may have to contact you during the year regarding your order or payments. To ensure that we always have your most recent and accurate contact details, please contact us to update your contact details promptly if those details change. We will make reasonable efforts to contact you. However, if you have not updated your contact details and we cannot get hold of you despite our reasonable efforts, we reserve the right to recoup the reasonable costs incurred in trying to find you. You agree that if we must do this, then we may deduct those costs (maximum $37.50 per annum) from your credit balance.
5.2 Inactive Accounts – If we cannot get hold of you to get your instructions to apply or refund a credit balance that is greater than six months old and less than $37.50 in value (an inactive account) then we reserve the right not to refund you the amount. As long as your last transaction with us was in the last two years, if we later manage to find you, or you contact us, then we will restore your credit balance (including the administration fee).
5.3 Promotional Consent – When you join Vesta you will be asked about receiving Promotional Material via Email, Phone, Post or Text Message. You may opt-out at that time, or at any subsequent time, either by logging onto Your Account, by phone, by clicking on the Unsubscribe link in the communication, or by email. See Contact Us. If you are unsubscribed from promotional communications, Vesta will still communicate with you about non-promotional material relating to an active order, or payments. If you have had an active order with Vesta in the last two years you may still receive Vesta correspondence.
6. DELIVERY, PROCESSING, PACKING AND ADMINISTRATION
6.1 Package and administration fee – a fee of $10.00 is applicable per Customer (excludes Gift Cards and Food or Beverage Hampers).
6.2 Heavy Items – Hampers with a Heavy Icon 
6.3 Super Heavy – Hampers with a Super Heavy Icon 
6.4 GIFT CARD FEES
Processing & Handling Fee – Gift Cards are subject to $5.50 per Card processing fee (reflected already in the price of the Card).
6.4.2 Delivery Fee – Gift Cards are subject to a delivery fee of $12 per delivery address.
6.4.3 Signature Required – Gift Cards are sent via signature-required post and must be signed for on delivery.
6.4.4 Delivery Date – Gift Cards will be delivered no later than 21 days prior to holiday/event to ensure time for use.
6.4.5 Other Gift Card Conditions – Gift Cards are not redeemable for cash and cannot be used to pay off store accounts or finance agreements. No change will be given. Once issued, if lost, stolen or destroyed they cannot be replaced or refunded. For Full Terms and Conditions visit the respective retailer’s website.
6.5 Delivery – All deliveries are made within six weeks of the selected holiday (Independence Day, Thanksgiving + Christmas) unless stipulated otherwise. We’ll send you a delivery or pick up advice closer to the time to advise your delivery details. If you order multiple items, you may receive your items over multiple days. We recommend you put frozen products into your freezer as soon as you receive them. If you cannot be home to accept delivery, please plan with friends or neighbors to accept it for you. If you are not home and no arrangements have been made for someone to accept it for you at the delivery time advised, we may leave your item at your delivery address, including but not limited to where you have instructed us to do so, or we may return the item to our depot and either try to deliver again later or require you to collect it from our depot, redelivery fees may apply.
6.6 Onwarding freight charges – Deliveries to islands or some remote communities may incur an onward freight charge depending on the post code. Details can be obtained when placing your order, or see also Delivery – Onforwarding Freight Charge section of the Terms and Conditions of Purchase online at https://ourvesta.com/shipping-delivery/
6.7 Change of address – Should your delivery address change, please inform Vesta immediately. If a delivery address is changed after the Final Payment Date, Vesta reserves the right to charge an administration fee.
6.8 Depot collections – If you have set your order as a pick up at a depot, or you live in an area that requires a pick up only, then your delivery date is the date you should plan to pick up your order from the depot. Your Delivery or Pick up Advice will include details of your pick-up date and location. If you fail to pick up your order on the date specified, Vesta will attempt to contact you (up to 3 times either via Phone, Email, SMS or Mail). If we have been unable to contact you within 3 business days, any perishable food will be donated to a local food bank and Vesta is not required to refund you the cost of such items.
6.9 Non-perishable Hampers will remain at the depot for up to 20 business days. If we are still unable to contact you after 20 business days, Vesta will consider this order fulfilled and abandoned, and Vesta is not required to refund you the cost of such items. For more information on our Cancellation Policy please see section 3 of these Terms and Conditions.
6.10 Rural Delivery or Pick Up – If you live in or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range. Please check this when you order. See also the Delivery – Rural section online at https://ourvesta.com/shipping-delivery/
6.11 Disclaimer – While every effort is made to deliver on the intended delivery date, (or within the date range provided), Vesta is not liable for any loss resulting from delay due to the customer’s failure to fulfil the customer’s obligations as outlined or for any other reason beyond the control of Vesta (and/or its staff). Vesta is not liable for any loss resulting from a contracted party’s failure to deliver as advised.
7. RETURNS
Due to the perishable nature of our goods, we are unable to accept any Vesta Package returns except as required by law. We will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant. We are unable to accept returns for other reasons, such as if you have changed your mind, or have made an incorrect choice about the product and no longer wish to keep it.
8. WARRANTIES AND LIABILITIES
You have statutory rights under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 which cannot be excluded. These rights apply to retailers and manufacturers of goods and providers or services and include guarantees that goods will be of acceptable quality and fit for purpose and rights that you are not to be subject to misleading or deceptive conduct (see those Acts for a full description of your rights). Subject to those rights, all other representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of trade or otherwise are excluded to the fullest extent permitted by law. You are responsible for using all necessary skill and care in handling, storage and preparation of goods once delivered to you.
9. CATALOGUE
9.1 Errors & Omissions – All efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which Vesta will not be responsible. Product images are for illustrative purposes only. Your statutory rights are not affected (as to those rights, see under Warranties and Liabilities section)
10. PRIVACY POLICY
For a detailed copy of the Vesta Company Privacy Policy please refer to our website https://ourvesta.com/privacy-policy/
Refer A Friend Terms + Conditions
By participating in “Refer A Friend” you agree to these “Refer A Friend” Terms and Conditions
- Please get permission before referring a friend. You must only recommend and share information about Vesta with people (including by SMS or email) if you get their permission first.
- The $50 Refer A Friend credit for you and your friend only applies if they are a *qualified customer who places a **qualified order.
- If these Terms and Conditions are satisfied, the credit will be applied to your Vesta account, and your friend’s Vesta account, in December 2025.
- A *qualified new customer is anyone who DOES NOT appear in the Vista database as of 27th August 2025, and DOES NOT live at the same mailing address or delivery address as you the Referrer.
- A **qualified order is an order over $500 (excluding Vouchers and Gift cards) placed by Friday 24th October, 2025.
- The *qualified customer you have referred must nominate you as the referrer by filling your name and number on this request form, by calling our team on 951 375 6397 or by filling in your name on the order form on our website.
Vesta refers to Vesta Company LLC. United States, CA.